LE CLOS MARGUERITE
TERMS AND CONDITIONS


 

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LE CLOS MARGUERITE

21 Grand Rue, 68770 Ammerschwihr

SIRET number: 789 233 178 00043
06 83 06 73 53 – contact@maisondhotes-leclosmarguerite.fr
Mr & Mrs Hirsinger-Anthouard Michel & Manon – Managers

Section 1  - Contract

This contract is intended for the exclusive use of the reservation of stays in guest rooms. The best welcome will be reserved for guests. Le Clos Marguerite undertakes to personally welcome them with all the desirable attentions to facilitate their stay and knowledge of the region.

Article 2 – Duration of stay

The client signatory to this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.

 

Article 3 – Reservation formalities

Upon receipt of the reservation confirmation email, the owner invites the customer to check the elements of this reservation:

  • his contact details and more particularly email address and mobile phone number in order to be reachable before and during the reservation

  • their comments or special requests

  • the reserved room - the number of people - the date of arrival - the date of departure - the number of nights

  • the total price of the reservation, the amount indicated being inclusive of tax, tourist tax indicated in addition

 

If this reservation meets expectations, we invite the customer to pay, within 7 days, the total amount or a deposit of 50% of the reserved service (as indicated in the confirmation email). Once the total amount or the deposit has been received, the reservation becomes firm.  

 

By paying for the reservation, the customer confirms his full and complete agreement with the general conditions specified below.

 

Without this payment within the time allowed, the reservation is not confirmed. Consequently, at the end of the 7-day period, the owner reserves the right to return the room(s) for rent.

Article 4a – Rates

The rates displayed are prices per room, per night, breakfasts included, tourist tax not included.

The rates do not include any additional services.

Article 4b – Payment of the balance

If the customer has paid a deposit at the time of booking, the balance is to be paid during your stay with us.
Consumption and additional services not mentioned in this contract will be payable at the end of the stay to the owner.

 

Article 5 – Tourist tax 

The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Public Treasury.

Current rate of 0.80 euros per person and per night.


Article 6a – Arrival 

The customer must present himself on the specified day and at the times mentioned in this contract.

In case of late or delayed arrival, the customer must notify the owner and have his prior agreement.

Article 6b – Arrival and departure times

The customer must arrive at the meeting time fixed when booking, between 5 p.m. (time of availability of the rooms and handing over of the keys) and, at the latest, at 7 p.m. The client must notify by telephone if, by force of circumstance, he is forced to arrive before or after this time slot.

The customer must leave the room before 11:00 a.m.

Article 7 – Cancellation of the stay by the customer

Any modification of the reservation, of the date, of the room, is only possible after the agreement of the owner and may possibly incur additional costs, and will be made according to availability on the date of the modification.

The customer is informed of the special conditions in the event of cancellation of the reservation before the start of the stay:

  • the customer has the possibility of canceling his stay during the 7 days after receipt of the reservation confirmation email, the deposit paid on reservation will remain with the owner and no other sum will be claimed

  • Once the period of 7 days has passed "after receipt of the reservation confirmation email", the customer must pay the entire reserved stay.  

  • In the event of early departure during the stay, the entire reserved service will be due.

  • For last-minute reservations (within 15 days before the desired reservation), the 7-day period is reduced to 3 days, under the same conditions as mentioned above.

Article 8 - Cancellation of the stay by the owner

In case of cancellation of the stay by the owner, he must imperatively inform the customer by registered letter with acknowledgment of receipt or email to the attention of the customer.The customer, without prejudice to recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid. The owner will make every effort to offer you a reservation with a colleague in the same geographical area, offering the same or similar services.

Article 9 – No show

In case of no show, the total amount of the reservation will be due.

Article 10 – Breakfast

Breakfast time is set from 8:00 to 9:30. Except Sunday and public holidays from 9 a.m. to 10:30 a.m.

Any special requests "intolerances, allergies, etc ..." must be specified to the owner at the time of booking.

Article 11 – Use of premises

In order to preserve the tranquility of the place and the comfort of the guests, respect for a certain "art of living" is required of each of our customers staying with us.

In particular, it is requested not to smoke inside the rooms and as far as possible to move away from open doors and windows so as not to inconvenience the occupants. We provide you with terraces for smokers.

Traffic in the rooms and in the stairwell must be silent.

The care given to the decoration of our 3 rooms, and more particularly the materials and objects present there, must be carefully respected.

For safety reasons, it is strictly forbidden to use in the premises:

  • open flames such as matches, lighters, candles, candles, Armenian paper, etc.

  • naked flame lighting fixtures, candelabras, candles, light fixtures, etc.

The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare – and to assume financially – any damage for which he is responsible.

The rooms having been decorated and furnished with passion by the owners, it is requested to respect the objects made available. Any disappearance of an undeclared object will be invoiced to the customer afterwards, at its replacement value.

Customers' attention is drawn to the fact that minors moving on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.

Article 12 – Pets

For reasons specific to Clos marguerite, pets are not allowed.

We inform our friendly customers of the presence of Toscane, our female dog, Bernese mountain dog and Charlotte, our British longhair kitten. Our 2 mascots will welcome you with the  more  great fun with them!

Article 13 – Capacity

This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse the additional customers.
This refusal can in no way be considered as a modification or breach of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.