THE CLOS MARGUERITE
GENERAL TERMS AND CONDITIONS
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LE CLOS MARGUERITE
21 Grand Rue, 68770 Ammerschwihr
N°SIRET: 789 233 178 00043
06 83 06 73 53 –
Mme Anthouard Manon – Gérante
Article 1 - Contract
This contract is intended for the exclusive use of the reservation of stays in guest rooms. The best welcome will be reserved for the guests. Le Clos Marguerite undertakes to personally ensure their reception with all the desirable attentions to facilitate their stay and knowledge of the region.
Article 2 – Length of stay
The client signing this contract concluded for a fixed period of time will not under any circumstances be able to invoke any right to remain in the premises.
Article 3 – Reservation formalities
Upon receipt of the booking confirmation email, the owner invites the client to check the elements of the booking:
- his or her contact details and more particularly email address and mobile phone number so that he or she can be contacted before and during the booking process.
- its comments or special requests reserved room - number of persons - date of arrival - date of departure - number of overnight stays
- the total price of the reservation, the amount indicated being inclusive of all taxes, tourist tax not included
If this reservation is in accordance with expectations, we invite the client to pay, within 7 days, a deposit of 50% of the total amount of the reserved service. Once this deposit has been received, the reservation becomes firm.
By paying the deposit, the client confirms his full agreement with the general conditions specified below. Without the payment of the deposit within the time limit, the reservation is not confirmed. Consequently, at the end of the 7-day period, the owner reserves the right to put the room(s) back on rent.
Article 4a – Price
The rates shown are per room, per night, breakfast included, tourist tax not included.
Rates do not include any additional services.
Article 4b – Payment of the balance
The balance is to be paid on arrival at the owner's house.
The consumptions and the additional services not mentioned in this contract are to be paid at the end of the stay to the owner.
Article 5 – Tourist tax
The visitor's tax is a local tax that the customer must pay to the owner who then pays it to the public treasury.
Article 6a – Arrival
The client must present himself on the day specified and at the times mentioned on this contract. In case of late or delayed arrival, the client must inform the owner.
Article 6b – Arrival and departure times
The customer must arrive on the day specified when making the reservation, between 4:30 pm (time of availability of the rooms and handing over the keys) and, at the latest, at 7:30 pm. The client must imperatively inform the hotel by telephone if he or she is forced to arrive before or after this time slot.
The guest must leave the room before 11:00 am.
Article 7 – Cancellation of the stay by the client
Any modification of the reservation, date, room, is only possible after the agreement of the owner and may possibly involve additional costs, and will be done according to the availability at the date of the modification.
The customer is informed of the particular conditions in case of cancellation of the reservation before the beginning of the stay:
- the customer has the possibility to cancel his stay during the 7 days after reception of the e-mail of confirmation of reservation, the Deposits paid with the reservation will remain acquired with the owner and no other sum will be claimed.
- Once the 7 days have elapsed "after receipt of the booking confirmation email", the client must pay the totality of the booked stay.
- In case of early departure during the stay the totality of the booked service will be due.
Article 8 - Cancellation of the stay by the owner
In case of cancellation of the stay by the owner, he must imperatively inform the customer by registered letter with acknowledgement of receipt or email to the attention of the customer. The customer, without prejudice to any recourse in compensation for any damage suffered, will be immediately refunded the sums paid. The owner will make every effort to offer you a booking with a colleague in the same geographical area, offering the same or similar services.
Article 9 – Non-submission
In case of no-show, the total amount of the reservation will be due.
Article 10 – Breakfast
Breakfast time is from 8:00 to 9:30.
Any special requests "intolerances, allergies, etc ..." must be specified to the owner at the time of booking.
Article 11 – Use of the premises
In order to preserve the tranquillity of the place and the comfort of our guests, the respect of a certain "art of living" is required from each of our guests staying with us.
In particular, it is requested not to smoke inside the rooms and, as far as possible, to stay away from open doors and windows so as not to disturb the occupants. We provide terraces for smokers.
The circulation in the rooms and in the stairwell must be quiet.
The care taken in the decoration of our 3 rooms, and more particularly the materials and objects present in them, must be carefully respected.
For safety reasons, it is strictly forbidden to use in the rooms :
- naked flames such as matches, lighters, candles, candles, Armenian paper, etc ...
- naked flame lighting fixtures, candelabras, candles, lights, etc ...
The client undertakes to return the rooms in perfect condition at the end of the stay and to declare systematically - and to assume financially - any damage for which he would be responsible.
The rooms having been decorated and fitted out with passion by the owners, it is asked to respect the objects placed at disposal. Any undeclared disappearance of an object will be invoiced to the client at its replacement value.
Guests' attention is drawn to the fact that minors living on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.
Article 12 – Pets
For reasons specific to the Clos Marguerite, pets are not allowed.
Article 13 – Capacity
This contract is established for a specific number of persons. If the number of clients exceeds this number, the owner is able to refuse additional clients.
This refusal can in no case be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the departure of a number of clients greater than those refused, no refund can be considered.